1. Uptime commitment
For Scale and Enterprise plans, Thosjod commits to 99.9% monthly uptime for the core Service: the website widget, AI agents and the Thosjod application. Starter and Growth plans are not covered by this SLA.
Uptime is measured each calendar month as the percentage of minutes the core Service was available, excluding the exclusions in section 4.
Enterprise customers may have a custom SLA in their agreement, which takes priority over this page.
2. Service credits for downtime
If monthly uptime falls below 99.9%, the customer may request a service credit against the next invoice.
3. Exclusions
Downtime does not count against the commitment when it is caused by:
- scheduled maintenance announced in advance;
- events beyond our reasonable control (force majeure);
- outages of third-party services the customer connects, such as CRMs, calendars or AI engines;
- the customer's own systems, network or configuration, or use in breach of the Terms.
4. How to report an incident
Report a suspected outage to support with the affected workspace, time and symptoms. Current status is published on our status page (Status).