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Pillar 4 of 8

Sales, support, and voice - grounded and multilingual

Every conversation is handled by a grounded, on-brand AI agent - never a guess.

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Problem → solution

Why this pillar matters.

  1. 01The Problem

    The gap this closes

    Reps aren't available 24/7, support teams are overloaded by repetitive questions, and generic AI risks hallucinating answers that damage trust.

  2. 02The Solution

    How Thosjod solves it

    A Sales Agent and Support Agent, each trained on your playbook and knowledge base, answer in text or voice, in the visitor's language, restricted to retrieval from approved content - with human handoff as the fallback, never a guess.

All 8 features in this pillar.

  • Sales Agent

    How it works

    A configured agent trained on your sales playbook handles discovery, qualification, and meeting booking

    Why it matters

    Reps unavailable 24/7; slow response to inbound interest

  • Support Agent

    How it works

    Agent trained on your help docs/FAQ answers questions, escalates to a ticket + human handoff when needed

    Why it matters

    Support teams overloaded by repetitive questions

  • General AI conversational agent

    How it works

    Core LLM-based conversation engine underlying every agent type

    Why it matters

    No always-on assistance for visitors

  • Voice-based conversational agent

    How it works

    Speech-to-text/text-to-speech layer lets visitors talk to the agent instead of typing

    Why it matters

    Visitors who prefer speaking over typing are underserved

  • Multilingual support

    How it works

    Agent auto-detects visitor language and responds natively, translating knowledge base content on the fly

    Why it matters

    Non-native-language visitors and international leads are excluded

  • Visitors speak to widget in preferred language

    How it works

    Same multilingual engine extended to the voice channel

    Why it matters

    Added friction from manual translation or language mismatch

  • No hallucination - grounded responses

    How it works

    Agent answers are restricted to retrieval from your approved knowledge base (RAG), with human handoff fallback

    Why it matters

    AI trust risk; wrong answers damage brand credibility

  • Optimize chat strategy

    How it works

    A/B testing and analytics on conversation flows surface which scripts/prompts convert best

    Why it matters

    Static scripts that never improve conversion over time

Who this is built for.

Most relevant to:

FAQ

Questions, answered.

Still curious? Talk to our team.

What happens when the agent doesn't know the answer?

It hands off to a human or creates a support ticket rather than guessing - see feature 'No hallucination - grounded responses.'

How many languages are supported?

The agent auto-detects visitor language and responds natively; see your plan tier for the specific language count (Pricing).

Give your website a voice
worth talking to.

Book a 20-minute walkthrough and see Thosjod identify, qualify, and route a real visitor session live.

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